I was tasked, along with my partner, to research and design a segment of CirrusMD's virtual health care platform. We conducted research and worked with the client to build this feature and comply with current health care guidelines. After conducting usability testing & user research we came to the conclusion that the functionality of switching to a dependent’s profile and talking to a doctor on their behalf was not currently very intuitive. We also found that there were many adjustments to make that would enable the app to be accessible to a wider demographic. Finally, we implemented an easy to use feedback platform so the user could directly communicate their experience with the app.
CirrusMD is a telemedicine platform that allows users to communicate asynchronously with medical professionals. Currently, CirrusMd enables users to chat with a doctor only about issues that pertain to themselves, not family members or dependents. My partner and I were tasked with designing this feature of the iOS app.
Test early designs to see if successful and refine as needed.
Design a UX to introduce and promote the new functionality to existing users.
App must be fully ADA and HIPAA compliant.
Direct users to actively select the user they are chatting on behalf of; minimize room for error.
Ensure profiles are easy to distinguish by leveraging ADA compliance best practices.
Create feedback loop through survey to continually learn about users’ experiences and needs.
Adjust color and contrast to be inclusive.
Implement Icons that can be better understood universally.
- Improve profile avatar and switching functionality.